Refund policy

Last updated: [10-09-2026]

At O My Silver, we want you to be completely happy with your purchase. If you are not satisfied with your order, we offer 7-day returns and exchanges on eligible products, subject to the conditions below.

1. Return Window

You may request a return or exchange within 7 days of delivery.

To be eligible:

  • The jewellery must be unused and unworn.
  • The jewellery must be in its original condition and free from scratches, damage or signs of wear.
  • The original O My Silver packaging/box must be included and intact.
  • All tags, certificates, authenticity cards and accompanying documents must be included.
  • The product must not have been resized, customized, altered or modified.

The jewellery may be opened and inspected. The packaging does not need to remain unopened.

2. Non-Returnable Products

The following products are not eligible for return or exchange:

  • Personalized or customized jewellery
  • Made-to-order products
  • Resized jewellery
  • Products that have been worn or altered
  • Products showing scratches, damage or signs of use
  • Products returned without their original packaging, tags or certificates

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the product and packaging. We may also request an unboxing video to assist with our investigation.

Once verified, we will arrange a suitable replacement, repair or refund at no additional cost.

4. How to Request a Return

To initiate a return or exchange, contact us at:

Email: omysilverofficial@gmail.com
WhatsApp: +91 9664201490

Please include your order number and reason for the return.

Do not send the product back without receiving return instructions from O My Silver.

5. Return Shipping

For approved returns due to change of mind or personal preference, the applicable return shipping cost may be borne by the customer or deducted from the refund.

If the return is due to a verified manufacturing defect, damage during transit or an incorrect product being shipped by us, O My Silver will bear the applicable return shipping cost.

6. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, subject to applicable payment-processing and banking timelines.

Original shipping charges, where applicable, are non-refundable unless the return is due to an error on our part or a verified product defect.

7. Exchanges

Eligible products may be exchanged within 7 days of delivery, subject to availability and successful quality inspection.

If the replacement product has a different price, the applicable difference will be adjusted accordingly.

8. Lifetime Gold Vermeil Plating Warranty

All eligible O My Silver gold-vermeil jewellery is covered by our Lifetime Gold Vermeil Plating Warranty, subject to the terms of our warranty.

If the gold vermeil plating wears off under normal use, we will provide a plating service in accordance with our warranty terms and customer bears shipping charges here.

The warranty does not cover physical damage, scratches, breakage, loss, theft, misuse, chemical damage, unauthorized repairs or modifications.

The Lifetime Gold Vermeil Plating Warranty is separate from our 7-day return policy.

9. Jewellery Care

To maintain the beauty of your jewellery, avoid direct contact with perfume, cosmetics, lotions, chlorine, household chemicals and excessive moisture.

Store your jewellery in its original O My Silver packaging when not in use.

10. Contact Us

For any questions regarding returns, exchanges or refunds:

O My Silver
Email: omysilverofficial@gmail.com
WhatsApp: +91 9664201490
Website: omysilver.com