Shipping policy
Last Updated: [11-09-2026]
At O My Silver, we take great care in packaging and shipping your jewellery safely. Every order is carefully inspected, securely packed, and dispatched to the shipping address provided at checkout.
1. Order Processing & Dispatch
Orders for ready-to-ship products are generally processed and dispatched within 2–5 business days after successful payment confirmation.
For Made-to-Order, Pre-Order, and Customized Orders, the order will generally be dispatched within 10–15 business days after successful payment confirmation.
The applicable processing timeline will also be mentioned on the relevant product page wherever applicable.
Please note that the above timelines refer to order processing and dispatch, and the actual delivery time will depend on the shipping destination and courier service.
Orders are not processed or dispatched on Sundays and public holidays.
Once your order has been dispatched, you will receive tracking information through the contact details provided at checkout.
2. Delivery Time
For deliveries within India, orders are generally delivered within [3–7 business days] after dispatch.
Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, remote locations, and other circumstances beyond our control.
O My Silver does not guarantee delivery on a specific date unless explicitly confirmed in writing.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, O My Silver may offer free shipping promotions or complimentary shipping on selected orders. Such offers may be subject to minimum order values, product exclusions, locations, or other promotional conditions.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including:
- Full name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Contact telephone number
Once an order has been dispatched, changes to the shipping address may not be possible.
If an order is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal to accept the shipment, or the recipient being unavailable, additional shipping charges may apply for re-dispatch.
5. Order Tracking
Once your order has been dispatched, tracking details will be shared with you through the email address, phone number, or other contact information provided at checkout.
You can use the tracking information to monitor the status of your shipment.
Please allow some time for tracking information to become active after dispatch.
6. Delayed Deliveries
While we work with reliable shipping partners to ensure timely delivery, delays can occasionally occur due to circumstances outside our control.
These may include:
- Extreme weather
- Natural disasters
- Public holidays
- Courier delays
- Transportation disruptions
- Strikes
- Government restrictions
- Incorrect address information
- Remote-area delivery restrictions
- Other circumstances beyond our reasonable control
A delivery delay does not automatically qualify an order for cancellation or refund.
If your shipment appears to be significantly delayed, please contact our customer support team so that we can assist you in coordinating with the shipping partner.
7. Lost or Missing Shipments
If tracking shows that a shipment has been delivered but you have not received it, please contact us as soon as possible.
We may coordinate with the shipping partner to investigate the shipment.
Please do not accept a package that appears to have been significantly tampered with or damaged during transit. Where possible, please record an unboxing video immediately after receiving your jewellery package.
This may be required to assist with claims relating to transit damage, missing items, or incorrect products.
8. Damaged Packages
We take great care in securely packaging our jewellery.
If your package appears visibly damaged or tampered with upon delivery, we recommend:
- Photographing the package before opening it.
- Recording a continuous unboxing video.
- Photographing the jewellery and packaging immediately after opening.
- Contacting O My Silver as soon as possible.
This documentation may be required to investigate and process a shipping-related claim.
9. International Shipping
If international shipping is available for a particular product or destination, applicable shipping charges, customs duties, import taxes, and other government charges may be the responsibility of the customer unless expressly stated otherwise.
International delivery timelines may vary significantly depending on the destination country’s customs procedures.
O My Silver is not responsible for delays caused by customs clearance or government authorities.
10. Shipping for Lifetime Gold Vermeil Plating Warranty
O My Silver offers a Lifetime Gold Vermeil Plating Warranty on eligible Gold Vermeil jewellery, subject to the terms and conditions of our Warranty Policy.
If a customer sends jewellery to O My Silver for eligible lifetime re-plating or warranty service, the customer is responsible for the shipping charges.
Customer Responsibility for Warranty Shipping
The customer is responsible for:
- Shipping the jewellery to O My Silver for warranty service.
- The return shipping charges for sending the jewellery back after the warranty service.
- Ensuring that the jewellery is securely and safely packaged before shipping it to us.
O My Silver does not cover or reimburse shipping costs associated with Lifetime Gold Vermeil Warranty services.
The jewellery will be inspected upon receipt, and warranty service will be provided only if the product meets the applicable warranty conditions.
For complete details, please refer to our Lifetime Gold Vermeil Plating Warranty.
11. Return & Exchange Shipping
Shipping arrangements and costs relating to product returns or exchanges are governed by our Return & Refund Policy.
Please review our Return & Refund Policy before sending any product back to O My Silver.
Do not ship a product to us without first contacting our customer support team and receiving return instructions.
12. Non-Delivery Due to Customer-Related Issues
O My Silver may not be responsible for additional delivery charges resulting from:
- Incorrect or incomplete address
- Incorrect PIN code
- Incorrect phone number
- Customer refusal to accept the shipment
- Customer being unavailable for repeated delivery attempts
- Failure to collect the shipment from the designated location
- Other circumstances caused by incorrect information provided by the customer
Additional shipping charges may apply if the order needs to be re-dispatched.
13. Delivery Partners
O My Silver may use one or more third-party courier and logistics providers to deliver orders.
The courier partner may vary depending on the destination, order value, service availability, and other logistical considerations.
Once an order is handed over to the courier partner, certain aspects of delivery are subject to the courier’s terms and operating procedures.
14. Contact Us
If you have questions regarding shipping, delivery, or your order, please contact us:
O My Silver
Email: omysilverofficial@gmail.com
Phone/WhatsApp: +91 9664201490
Website: omysilver.com
